Terms & Conditions

All driving lessons are provided by Green Signals Driving School through its instructors and are subject to instructor availability.

Lessons are generally provided in automatic vehicles. Students must hold a valid learner permit, driver licence or other legally recognised authority to drive, as applicable to their circumstances.

Students are responsible for complying with all applicable Victorian road rules and licensing requirements.

Lessons must be booked in advance and are subject to availability.

A booking is considered confirmed once the required booking arrangements or payment have been completed.

Green Signals Driving School reserves the right to allocate instructors and vehicles according to availability and operational requirements.

Payment for driving lessons, packages and other services must be made in accordance with the payment arrangements provided at the time of booking. Accepted payment methods may include credit or debit card, electronic funds transfer, online payment services and any other method we make available. We may require payment in full before confirming a booking or commencing a lesson.

Unless otherwise agreed in writing, payment is due at the time of booking. Where an invoice or other payment arrangement specifies a due date, payment must be received by that date. Customers must ensure that payment details are accurate and that sufficient funds are available. We may suspend or cancel bookings, decline to provide services or charge any applicable payment processing or recovery costs where payment is overdue, subject to applicable law.

Prices may change from time to time. The price applicable to a confirmed booking will be communicated to the customer at the time of booking.

Any applicable VicRoads fees, test booking fees or other government charges are separate from Green Signals Driving School service fees unless expressly stated otherwise.

Lesson packages must be used within the expiry period communicated at the time of purchase. If no expiry period is specified, a package must be used within 6 months from the date of purchase. Package lessons are subject to availability and must be booked in accordance with these Terms and Conditions. Packages are not transferable to another person unless we agree otherwise in writing, and may not be resold or exchanged for cash. We may allow a package to be transferred or extend its expiry date at our discretion, including where required by law or in exceptional circumstances.

Unless otherwise stated or required by law, payments for completed lessons, services already provided, no-shows, late cancellations and non-refundable government or third-party charges are not refundable. Where a refund is approved, it will generally be made to the original payment method, less any amounts properly payable for services provided, applicable cancellation fees or non-refundable third-party charges.

If a customer is entitled to a credit instead of a refund, the credit may be applied to a future booking or service within the period specified by us. Credits are not redeemable for cash, are not transferable unless we agree otherwise, and remain subject to availability and these Terms and Conditions. Any credit issued for a package will generally retain the same expiry date unless we agree otherwise.

If a customer disputes a charge, they must contact us as soon as reasonably practicable and provide details of the disputed transaction, the reason for the dispute and any supporting information. We will review the matter and may request further information. Customers should not initiate a payment reversal or chargeback without first contacting us, except where they are unable to resolve the matter or are otherwise entitled to do so under applicable law. We may provide relevant booking, attendance, payment and communication records to a payment provider or financial institution when responding to a disputed transaction. A disputed charge does not cancel the customer's obligation to pay any undisputed amount or affect a confirmed booking unless we agree otherwise. We will not charge a customer for a payment dispute where the charge was made in error by us, and any correction or refund will be handled in accordance with applicable law and the relevant payment provider's rules.

Nothing in this section limits any rights, guarantees or remedies available to customers under the Australian Consumer Law or other applicable law.

Customers are responsible for ensuring that they meet all applicable VicRoads requirements for their driving test.

Where Green Signals Driving School provides a vehicle and instructor for a driving test, the vehicle must be available and suitable for the test at the scheduled time.

Government or VicRoads test and licence fees are the responsibility of the customer unless expressly included in a package.

Green Signals Driving School does not guarantee that a customer will pass a driving test. The outcome of a driving test is determined by the relevant authorised testing officer.

An instructor may refuse to commence or continue a lesson if they reasonably believe that the student is not fit or legally permitted to drive safely.

The safety of the student, instructor, passengers and other road users is our priority.

An instructor may terminate or suspend a lesson if they reasonably believe that continuing the lesson would create an unacceptable safety risk or breach a legal requirement.

Green Signals Driving School may, where reasonably necessary, change the instructor or vehicle allocated to a booking due to circumstances including vehicle availability, maintenance, illness, emergencies or other operational requirements.

Where reasonably possible, customers will be notified of significant changes in advance.

Where a customer uses a Green Signals Driving School vehicle for a driving test, the vehicle will be provided subject to availability and suitability for the relevant test requirements.

The customer remains responsible for complying with any VicRoads requirements applicable to the driving test.

Customers are responsible for their personal belongings during lessons and while using a Green Signals Driving School vehicle.

Green Signals Driving School is not responsible for personal belongings that are lost, damaged or left behind unless otherwise required by law.

From time to time, Green Signals Driving School may request permission to use photographs, videos, reviews or testimonials for marketing purposes.

No customer's photograph, video or testimonial will be used for marketing purposes without appropriate permission.

Green Signals Driving School collects and handles personal information in accordance with its Privacy Policy.

Personal information may be collected for purposes including booking lessons, communicating with customers, processing payments, providing driving instruction and administering services.

Customers should refer to our Privacy Policy for further information about how personal information is collected, used and handled.

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, prices, availability, services, instructors, vehicles and other information may change without notice where reasonably necessary.

Website information does not replace official information provided by VicRoads or another government authority.

To the extent permitted by law, Green Signal Pty Ltd and Green Signals Driving School are not responsible for loss or damage arising from circumstances outside our reasonable control.

Nothing in these Terms and Conditions excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

If you have a concern regarding a lesson, instructor or service, please contact Green Signals Driving School as soon as reasonably practicable so that we can review the matter and attempt to resolve it.

Green Signals Driving School may update these Terms and Conditions from time to time to reflect changes to our services, business practices or applicable requirements.

The latest version published on our website will apply to future bookings.

These Terms and Conditions are governed by the laws applicable in Victoria, Australia.

Any dispute arising in connection with these Terms and Conditions will be subject to the applicable laws and courts of Victoria, Australia.

Green Signals Driving School

Operated by Green Signal Pty Ltd

ABN: 92 650 051 013

Website: greensignals.com.au

For enquiries, please contact Green Signals Driving School using the contact details provided on our website.